Centers for Disease Control and Prevention
- Situation summary
- Prevention in Long-term care & nursing homes
- Protect yourself
- Daily life & coping
- Older adults
- Caring for someone at home
Florida Department of Health
- What you need to know about COVID-19
- Prevention in nursing homes & assisted living
- Daily COVID-19 report
Centers for Medicare & Medicaid Services (CMS)
U.S. Department of Health & Human Services
Frequently Asked Questions
May I visit my loved one?
No. The safety of your loved is our top priority. In order to maintain the health and safety of our residents, families, and associates, this means restricting non-essential visits.
However, we can provide alternatives to traditional visits. Call your CERTUS community to coordinate an in-person window visit or a virtual (FaceTime, Skype, etc.) visit. We are also providing updates to our residents’ families via telephone calls, letters, our resident engagement app and social media.
Is my loved one confined to his or her room?
No. We are practicing social distancing as well as taking extraordinary measures to frequently disinfect commonly touched environmental surfaces to decrease contamination.
Can my loved one be checked out to come stay at my home?
Resident trips out of the community are limited to urgent, medical visits only.
Can my loved one continue to see outside care providers for services?
At this time we are allowing essential visitors only (if they answer no to all questions on the COVID-19 screening questionnaire).
What is your COVID-19 screening questionnaire?
Essential individuals are screened via COVID-19 questionnaire. Individuals answering yes to any question are prohibited from entering community.