It’s a community of caregivers who truly care. There’s no need for me to single out a few outstanding employees, because it’s literally the entire staff! Every staff member is an expert at what they do. Upon moving in, the care team quickly got to know both of my parents and provided them with exactly the environment they needed. Unbeknownst to us, the facility my parents lived in prior to Certus was essentially neglecting them to the point of rapid decline. My mother, in particular, was suffering from malnutrition, dehydration, and medicine mismanagement. Certus quickly put her on a rigid schedule to ensure that she received precisely what she needed to thrive. She has made a remarkable turnaround since moving into Certus, so much so that she is now relocating an assisted living facility.

The Certus team is excellent when it comes to communicating with the family. They let us know what’s going on and if there’s anything we need to take care of. They handle everything from medication management to coordination with visiting physicians. The environment is clean, attractive, and cheery. It’s a joy to watch the staff interact with the residents with such genuine love. I cannot praise Certus enough – there’s no place quite like it.